General Details

Full Title
Transcript Title
N/A %
Subject Area
QLTY - Quality
MENG - Mech. and Electronic Eng.
09 - NFQ Level 9
05 - 05 Credits
Start Term
2019 - Full Academic Year 2019-20
End Term
9999 - The End of Time
Caroline Mullan
Programme Membership
SG_SPROJ_M09 201900 Master of Science in Science in Project Management SG_EQLTY_M09 201900 Master of Science in Engineering in Quality SG_SPROJ_O09 201900 Postgraduate Diploma in Science in Project Management

This module facilitates a deep appreciation of quality from its metaphysical level to its day to day practise.

It draws from the conventional sources of standards, gurus and models as well as the broader emerging field of appreciative systems.

Learning Outcomes

On completion of this module the learner will/should be able to;


Explain the fundamental principles underpinning quality.


Lead an organisation's quality initiatives based on well informed current best practice.


Evalute and Justify the various models and approaches for suitability in any given situation.


Demonstrate a deep understanding of complex human activity systems.


Apply business excellence models to facilitate self assessment, continual improvement and systems alignment/integration.


Act as an inspiration and support to others on matters of quality.

Teaching and Learning Strategies

The course delivery will draw on various resources including:

  1. Traditional lecture.
  2. The students' own industrial experience.
  3. Work related assignments.
  4. Guest lecturers on topics that are topical and relevant.

Module Assessment Strategies

Assignments and Essays.      30%

Three hour terminal exam.     70%

Repeat Assessments

Listed on Moodle course page

Indicative Syllabus

Modern quality management principles:
What is quality in its various contexts?
The Quality Gurus.
Core concepts, principles and values.

The Process approach.
Deep analysis of the ISO9000 process approach with its associated core functions and principles.

Current Quality Practices.
Review of various quality ‘initiatives' approaches, techniques, tools.

Systems and systems thinking
The Deming, Ackoff, Scholtes, Gharajedaghi, and Checkland approaches to systems.
Human activity systems. Complex Adaptive Systems, Appreciative Systems.
Wheatley, Block, Pirsig.
Cystems - Kennedy.

Excellence models.
Deming Prize, EFQM, MBNQA.

Management System Maturity.
Reactive, Systematic, Aligned, Integrated.

Organisational self-assessment as a strategy for continual improvement.
Using the approaches to process and results assessment advocated in the various models.

The student will be prescribed two to three textbooks to read to deepen his/her appreciation of quality as a powerful medium for transformational change.

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
30 %
End of Semester / Year Formal Exam
70 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Essay Student's own appreciation of quality. Continuous Assessment Assignment 15 % Week 9 1,4
2 Assignment Organisational Self Assessment Continuous Assessment Assignment 15 % Week 12 3,5

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Final Exam - Written Paper Final Exam Closed Book Exam 70 % Week 15 2,3,4,6

Part Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Distance Learning Suite Tutorial 1 Weekly 1.00
Total Part Time Average Weekly Learner Contact Time 1.00 Hours

Module Resources

Non ISBN Literary Resources



Frede Jenson                Integrated Management System: Combining other standards with ISO 9001             Jan 2019


Margaret J Wheatley    Leadership and the New Science: Discovering Order in a Chaotic World                    2016


Michael T Nobel       Organisational Mastery with Integrated Management Systems                                        2000




Journal Resources

 Listed on Moodle course page

URL Resources

Listed on Moodle course page

Other Resources

Listed on Moodle course page

Additional Information

Listed on Moodle course page