QLTY08017 2019 Quality Management

General Details

Full Title
Quality Management
Transcript Title
Quality Management
N/A %
Subject Area
QLTY - Quality
MENG - Mech. and Electronic Eng.
08 - NFQ Level 8
05 - 05 Credits
Start Term
2019 - Full Academic Year 2019-20
End Term
9999 - The End of Time
Caroline Mullan
Programme Membership
SG_EADVA_E08 201900 Level 8 Certificate in Engineering in Advanced Lean Sigma Quality SG_EPOLY_K08 201900 Bachelor of Engineering (Honours) in Polymer Processing SG_EQLTY_K08 201900 Bachelor of Science (Honours) in Engineering in Quality Management and Tech SG_EPOLP_K08 202200 Bachelor of Engineering (Honours) in Polymer Process Engineering

The student should be able to advise a management team on Quality Management.

Learning Outcomes

On completion of this module the learner will/should be able to;


explain Quality Management Frameworks


 explain approaches to team building and team dynamics


manage a quality improvement programme


communicate modern trends in Quality Management


appreciate the quality culture and dynamics in an organisation

Teaching and Learning Strategies

The course delivery will draw on various resources including:

  1. Traditional lecture.
  2. The students' own industrial experience.
  3. Work related assignments.
  4. Guest lecturers on topics that are topical and relevant.

Module Assessment Strategies

Assessments - 20%

Final Exam - 80%

Repeat Assessments

Listed on Moodle course page

Indicative Syllabus

Organisational Effectiveness: What is an effective organisation, how is it created, factors affecting organisational success, benefits
Quality Foundations: Leading contributors (gurus) of Quality, Quality Models: Malcolm Baldridge, Deming Prize, EFQM, ISO 9000:2008
Creating a Customer Focus: Customer-Relationship Management, Communication with Customers, Customer Feedback Approaches, Managing Customer Retention and Loyalty.Models:Kano, Quality Function Deployment (QFD)
Organisational Leadership: Expectations of leaders, creating an organisational culture focused on creating value, translating the mission and vision down through the organisation, leadership styles and models.
Strategic Planning: The Strategic planning and Implementation Process, Deploying Strategic Plans (Hoshin Kanri and other models), creating organisational alignment through the strategic planning implementation process
Creating an Effective Organisation: motivation of employees, management of change, reward systems to support desired culture, education and training approaches to support desired culture.
Managing Quality Improvement Teams and Projects: Leading Teams for Quality Improvement, Types of Teams, Team formation and evolution, Implementing Teams, Managing and Controlling Projects
Measures of Organisational Success: Goals of a measurement system, Balanced Score Card approach, quality costs defined, formal quality cost measurement system
Benchmarking: Purpose of Benchmarking, Difficulties in Monitoring and measuring Performance, Commonly Benchmarked Performance Measures, Business Process Benchmarking, Leading and Managing the Benchmarking Effort,  Problems with Benchmarking
Six Sigma Management: Organizing Lean-Six Sigma, DMAIC Methodology, Design for Six Sigma, Problems with implementation of Six Sigma.



Coursework & Assessment Breakdown

Coursework & Continuous Assessment
20 %
End of Semester / Year Formal Exam
80 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Continuous Assessment Continuous Assessment UNKNOWN 20 % OnGoing 1,2,3,4,5

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Final Exam Final Exam UNKNOWN 80 % End of Term 1,2,3,4,5

Online Learning Mode Workload

Type Location Description Hours Frequency Avg Workload
Online Lecture Online On Line Lecture 1 Weekly 1.00
Total Online Learning Average Weekly Learner Contact Time 1.00 Hours

Module Resources

Non ISBN Literary Resources





Foster, T

 Managing Quality           6th edition



Goetsch & Davis

Quality Management for Organisational Excellence: Introduction to Total Quality   7th edition



 Donna C. Summers

 Quality Management 2nd ed.




Journal Resources

Refer to Module Moodle page

URL Resources

Refer to Module Moodle Page 

Other Resources


Additional Information