QLTY08017 2013 Quality Management

General Details

Full Title
Quality Management
Transcript Title
Quality Management
Code
QLTY08017
Attendance
N/A %
Subject Area
QLTY - Quality
Department
MENG - Mech. and Electronic Eng.
Level
08 - NFQ Level 8
Credit
05 - 05 Credits
Duration
Semester
Fee
Start Term
2013 - Full Academic Year 2013-14
End Term
9999 - The End of Time
Author(s)
Paul Curran
Programme Membership
SG_EQLTY_K08 201300 Bachelor of Science (Honours) in Quality Management and Tech SG_EADVA_E08 201500 Level 8 Certificate in Advanced Lean Sigma Quality SG_ELEAN_E08 201300 Level 8 Certificate in Engineering in Lean Sigma Quality SG_EPOLY_K08 201800 Bachelor of Engineering (Honours) in Engineering in Polymer Processing
Description

The student should be able to advise a management team on Quality Management.

Learning Outcomes

On completion of this module the learner will/should be able to;

1.

explain Quality Management Frameworks

2.

 explain approaches to team building and team dynamics

3.

manage a quality improvement programme

4.

communicate modern trends in Quality Management

5.

appreciate the quality culture and dynamics in an organisation

Indicative Syllabus

Organisational Effectiveness: What is an effective organisation, how is it created, factors affecting organisational success, benefits
Quality Foundations: Leading contributors (gurus) of Quality, Quality Models: Malcolm Baldridge, Deming Prize, EFQM, ISO 9000:2008
Creating a Customer Focus: Customer-Relationship Management, Communication with Customers, Customer Feedback Approaches, Managing Customer Retention and Loyalty.Models:Kano, Quality Function Deployment (QFD)
Organisational Leadership: Expectations of leaders, creating an organisational culture focused on creating value, translating the mission and vision down through the organisation, leadership styles and models.
Strategic Planning: The Strategic planning and Implementation Process, Deploying Strategic Plans (Hoshin Kanri and other models), creating organisational alignment through the strategic planning implementation process
Creating an Effective Organisation: motivation of employees, management of change, reward systems to support desired culture, education and training approaches to support desired culture.
Managing Quality Improvement Teams and Projects: Leading Teams for Quality Improvement, Types of Teams, Team formation and evolution, Implementing Teams, Managing and Controlling Projects
Measures of Organisational Success: Goals of a measurement system, Balanced Score Card approach, quality costs defined, formal quality cost measurement system
Benchmarking: Purpose of Benchmarking, Difficulties in Monitoring and measuring Performance, Commonly Benchmarked Performance Measures, Business Process Benchmarking, Leading and Managing the Benchmarking Effort,  Problems with Benchmarking
Six Sigma Management: Organizing Lean-Six Sigma, DMAIC Methodology, Design for Six Sigma, Problems with implementation of Six Sigma.

 

 

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
20 %
End of Semester / Year Formal Exam
80 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Continuous Assessment Continuous Assessment UNKNOWN 20 % OnGoing 1,2,3,4,5
             
             

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Final Exam Final Exam UNKNOWN 80 % End of Term 1,2,3,4,5
             
             

Full Time Mode Workload


Type Location Description Hours Frequency Avg Workload
Lecture Not Specified Lecture 2 Weekly 2.00
Tutorial Not Specified Tutorial 2 Weekly 2.00
Total Full Time Average Weekly Learner Contact Time 4.00 Hours

Part Time Mode Workload


Type Location Description Hours Frequency Avg Workload
Lecture Not Specified Lecture 2 Weekly 2.00
Tutorial Not Specified Tutorial 2 Weekly 2.00
Total Part Time Average Weekly Learner Contact Time 4.00 Hours

Module Resources

Non ISBN Literary Resources

Authors

Title

Publishers

Year

 

Foster, T

 Managing Quality      5th edition

 Pearson

 2013

 

Goetsch & Davis

 

Quality Management for Oranisational Excellence  6th edition

 

Pearson

2013

 Donna C. Summers

 Quality Management 2nd ed.

 Pearson

 

2010

 

Other Resources

None

Additional Information

None