QLTY07024 2013 Quality Management Systems

General Details

Full Title
Quality Management Systems
Transcript Title
Quality Management Systems
N/A %
Subject Area
QLTY - Quality
MENG - Mech. and Electronic Eng.
07 - NFQ Level 7
05 - 05 Credits
Start Term
2013 - Full Academic Year 2013-14
End Term
2019 - Full Academic Year 2019-20
Bob Kennedy PhD
Programme Membership
SG_SQUAL_J07 201300 Bachelor of Science in Quality SG_EMANM_J07 201300 Bachelor of Science in Manufacturing Management

Quality Management Systems is intended for anyone working in any manufacturing or service sector where a structured approach to product/service quality and customer satisfaction is important. It is ideally suited for those who have some experience of worklife at any level and who now wish to develop a deeper understanding of the standards and approaches that facilitate and maintain quality at process and organisational level. The primary emphasis of the course is on the the ISO9000 family of Quality Management System standards but it also looks at equivalent standards in the automotive, pharmaceutical, medical device and food sectors. Related systems such as Environmental and Health and Safety get a mention in terms of similarity and opportunities for integration.

Learning Outcomes

On completion of this module the learner will/should be able to;


Interpret the requirements of the various standards in the ISO9000 family of quality management system standards.


Apply the process approach to any activity.


Promote the eight quality management principles throughout the organisation.


Facilitate an organisation's application for or retention of accreditation.


Plan and conduct audits.


Indentify opportunities for an integrated approach to various management system standards. 

Teaching and Learning Strategies

The course delivery will draw on various resources including:

  1. Traditional lecture.
  2. The students' own industrial experience.
  3. Guest lecturers on topics that are topical and relevant.

Module Assessment Strategies


Terminal Exam.

Indicative Syllabus

  1. Introduction.
    Quality at it's broadest levels from attribute to profession to culture/philosophy.
  2. ISO9000 Family of standards.
    Overview of ISO standards development process in general and ISO9000 series in particular.
    The importance of the ISO9000 series for any organisation and for product certification [CE marking]
    ISO9004 and ISO9011.
    In-depth examination of ISO9000 & ISO9001
  3. The eight quality management principles.
    Their importance in promoting and sustaining a quality culture.
  4. The Process Approach.
    In-deph exploration of the process approach and mandatory documented functions.
  5. Documentation.
    Product/Service/Process documentation.
    Quality Manual and exclusions.
    Six Core Functions documentation.
  6. The acceditation process.
  7. Auditing.
    The purpose and benefits of auditing.
    Essential traits of auditors.
    Planning conducting and closing out an audit.
  8. Review of sector specific quality management system standards and regulatory requirements.
    Medical Device, Automotive, Pharmaceutical.
  9. Review of other managment system standards such as Environment and Health & Safety.
  10. Managment system integration.
    Alignment vs integration.


Coursework & Assessment Breakdown

Coursework & Continuous Assessment
40 %
End of Semester / Year Formal Exam
60 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Assignment Where are we? Survey Continuous Assessment UNKNOWN 10 % Week 1 3
2 Assignment Application of process approach Continuous Assessment UNKNOWN 15 % Week 5 2,3
3 Assignment In-Depth Process Audit Continuous Assessment UNKNOWN 15 % Week 9 2,5

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Open Book Exam Final written exam. Final Exam UNKNOWN 60 % Week 16 1,2,3,4,5,6

Full Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Not Specified lecture 2 Weekly 2.00
Tutorial Flat Classroom Tutorial 2 Weekly 2.00
Total Full Time Average Weekly Learner Contact Time 4.00 Hours

Part Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Distance Learning Suite Lecture 3 Weekly 3.00
Tutorial Distance Learning Suite Tutorial 1 Weekly 1.00
Total Part Time Average Weekly Learner Contact Time 4.00 Hours

Module Resources

Non ISBN Literary Resources

ISO9000 Family of Quality Management System Standards.

Sector specific Quality Management System Standards.

Health & Safety and Environement Standards.


Other Resources
Additional Information