QLTY07014 2009 Quality Management Systems

General Details

Full Title
Quality Management Systems
Transcript Title
Quality Mangement Systems
Code
QLTY07014
Attendance
N/A %
Subject Area
QLTY - Quality
Department
MENG - Mech. and Electronic Eng.
Level
07 - NFQ Level 7
Credit
05 - 05 Credits
Duration
Semester
Fee
Start Term
2009 - Full Academic Year 2009-10
End Term
9999 - The End of Time
Author(s)
Bob Kennedy PhD
Programme Membership
SG_EELEC_B07 201100 Bachelor of Engineering in Electronic Engineering SG_EELEC_J07 200900 Bachelor of Engineering in Electronic Engineering
Description

Quality Management in the organisational context covering International Standards, Culture and variou approaches to continual improvement.

Learning Outcomes

On completion of this module the learner will/should be able to;

1.

Show the relevance of ISO9000 series

2.

Manage culture change

3.

Audit systems

4.

Lead LEAN approaches

5.

Pioneer Continual Improvements

Module Assessment Strategies

Assignments 30%

Final Exam 70%

Module Dependencies

Co-requisites
QUAL07002 200800 QUALITY SYSTEMS
Incompatibles
QUAL07001 200800 PHARMACEUTICAL QUALITY SYSTEMS QUAL07001 200800 PHARMACEUTICAL QUALITY SYSTEMS

Indicative Syllabus

Quality Principles (10 hours)
Quality glossary, definitions of quality, history of quality. Quality, return on investment and competitiveness.   Quality and environmental planning, control and improvement.  Internal customer chain and TQM (BS7850). Quality and Operational Control (12 hours)
Manufacturing and service delivery processes, determinants of process capability, principles of control, open loop and closed loop control diagrams, stability, feed-forward and feedback control methods, self-control, Deming cycle.  Quality plans, inspection plans, flow process charts, management reviews, dominance, error proofing, defining quality responsibilities, self-control and self- inspection, requirements conflicting with quality, documenting processes and controls, controlling specification changes, and provision for improvement.   Role and training of operators, inspectors and supervisors.   Product and process control, inspection routines, conformance and fitness-for-use decisions, disposition of nonconforming product, corrective action and product and process audits.    

Quality and Post Production Activities (3 hours)
Packaging, transport, storage, maintenance and service.   Product audits.   Customer feedback, complaints handling systems and corrective action.

  

•4.      Quality in Marketing and Design (8 hours)
Design related quality problems, manufacturability, concurrent engineering, ISO9004, BS7000, elements of quality of design, inputs and outputs of the design process.   Design department's role in product and process specification, in change control, in control of non-conforming material and in documentation control.   Principles of specification writing, and inter-relationships of specifications.   Design reviews, design qualifications, validation and verification.   Market readiness reviews.   Configuration management.

 

•5.      Quality and Supplier Relations (5 hours)
Approved supplier list.   Qualification procedures, purchased material inspection, ship to stock.   Supplier policy, single and multiple sourcing.   Supplier performance monitoring, supplier rating, supplier assessment.   Joint economic, technological and managerial planning.   Supplier partnership - innovation, price reduction and never-ending quality improvement.

  

•6.      Quality Systems and the Introduction of Change (16 hours)
ISO9001 and what is needed to meet each requirement.   Structures for compliant quality manuals and procedures.   System development issues - workload, responsibilities, project management, introducing change, and overcoming cultural resistance.   Q-Mark and ISO9000 registration procedures and audits.   Conducting internal audits.  Regulatory agencies.

 

•7.      Role of Management (10 hours)
Cost centre reports. Assessment of quality costs, standing in the market place, company culture on quality, and current quality activities. Quality and environmental performance metrics and reports.  TQM models.  Six Sigma programmes

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
30 %
End of Semester / Year Formal Exam
70 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Assignment 3 pages pass fail basis Continuous Assessment UNKNOWN 20 % Week 5 1
2 Oral Exam 30 minute interview Continuous Assessment UNKNOWN 10 % End of Term 2
3 Multiple Choice on-line Continuous Assessment UNKNOWN 0 % Week 3 3

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Final Exam 2 hours Final Exam UNKNOWN 70 % End of Term 4,5
             
             

Part Time Mode Workload


Type Location Description Hours Frequency Avg Workload
Lecture Lecture Theatre lecture 1.5 Weekly 1.50
Independent Learning UNKNOWN Survey 6 Once Per Semester 0.40
Total Part Time Average Weekly Learner Contact Time 1.50 Hours

Module Resources

Non ISBN Literary Resources

Juran's Quality Planning and Analysis, 5th edition

Other Resources

None