MGMT06042 2016 Administrative Office Management

General Details

Full Title
Administrative Office Management
Transcript Title
Administrative Office Manage
N/A %
Subject Area
MGMT - Management
BUS - Business
06 - NFQ Level 6
05 - 05 Credits
Start Term
2016 - Full Academic Year 2016-17
End Term
9999 - The End of Time
Mairead McCann, Angela Bartlett
Programme Membership
SG_BOFFI_C06 201900 Higher Certificate in Business in Business in Office Administration SG_BADMN_B07 202100 Bachelor of Business in Business Administration L7 SG_BOFFI_C06 202100 Higher Certificate in Business in Business in Office Administration

This module aims to develop an understanding of the key concepts, theories and practices to effectively and efficiently manage an office environment.  

Learning Outcomes

On completion of this module the learner will/should be able to;


Appreciate the broad range of office functions and duties


Appraise the importance of the organising function for the administrative manager


Illustrate the importance of the development and motivation of employees


Evaluate the importance of effective office communications for the administrative manager


Explain the importance of an efficient manual records management system


Recognise the importance of office layout and environment and how this can impact on employee performance


Demonstrate the ability to organise meetings and events

Teaching and Learning Strategies

Lecturers, Tutorials, In-class discussion, Presentations, Role play and Case studies

Module Assessment Strategies

Continuous Assessment (100%) (formative and summative)

  1. role play
  2. case studies
  3. Individual and/or group projects
  4. Class tests
  5. Multiple Choice Questions

Repeat Assessments

Reassessment of this module will consist of repeat coursework

Indicative Syllabus

1. Office Functions and Duties 

  • Importance of the office and its role as a sub-system within an organisation
  • The roles, skills and responsibilities of office administrators, challenges facing office administrators
  • Appreciate the range of regularly occuring administrative tasks and duties
  • Appreciate the range of receptionists' duties

2. The Importance of the Organising Function

  • Organisation structure, structural configuration, structural operation, recent trends in organisational design
  • Improving office productivity

3. Developing and Motivating Office Employees

  • Training, development of training programmes
  • Motivational process, theories of motivation

4. Office Communications Methods

  • Appreciate the importance of the office as an information processing unit
  • Appraise various office communication methods and when it is appropriate to use each method

5. Records Management System

  • Apply skills in the design and delivery of a manual filing system
  • Compare and contrast sorting methods
  • Understand the implications of the Data Protection Act and Freedom of Information Act for records management

6. Office Layout and Environment

  • Appreciate the importance of office layout, including design, equipment and designing for new work practices
  • Be aware of the impact of the office environment on employees performance (green office movement, sick office syndrome)

7. Meetings and Events

  • To plan and execute effective meetings, taking into consideration the different types of meetings, convening company meetings, documentation and duties & responsibilities of participants
  • Apply public relations skills in the organisation of an event

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
100 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Continuous Assessment Continuous Assessment UNKNOWN 100 % OnGoing 1,2,3,4,5,6,7

Full Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Not Specified Lecture 4 Weekly 4.00
Independent Learning Not Specified Self Study 3 Weekly 3.00
Total Full Time Average Weekly Learner Contact Time 4.00 Hours

Required & Recommended Book List

Recommended Reading
2009 Administrative Office Management Himalaya Publishing House

Recommended Reading
2009-12-01 Administrative Office Management Himalayan Books
ISBN 8184884338 ISBN-13 9788184884333

Module Resources

Non ISBN Literary Resources

Gallagher and Creedon, S. (2010) Modern Office Technology and Administration. Dublin: Gill & Macmillan.

Quible, Z (2005) Administrative Office Management. (8th edition). New Jersey: Pearson Prentice Hall.

Douglas, A. (2008) Business Administration. Dublin:Gill & Macmillan.

URL Resources

Other Resources

Library data bases (emerald; science direct, various), Case Studies (various), Moodle access

Additional Information