COMM08004 2016 Social Care Practice - Building Relationships and Resolving Conflict

General Details

Full Title
Social Care Practice - Building Relationships and Resolving Conflict
Transcript Title
Conflict Resolution
N/A %
Subject Area
COMM - Communication
SOCS - Social Sciences
08 - NFQ Level 8
05 - 05 Credits
Start Term
2016 - Full Academic Year 2016-17
End Term
9999 - The End of Time
Caroline Costello, Mary Clarke
Programme Membership
SG_WSOCI_H08 201600 Bachelor of Arts (Honours) in Social Care Practice SG_HSOCI_H08 201700 Bachelor of Arts (Honours) in Social Care Practice SG_HSOCI_H08 201900 Bachelor of Arts (Honours) in Social Sciences in Social Care Practice SG_WSOCI_H08 202100 Bachelor of Arts (Honours) in Social Sciences in Social Care Practice

This module examines the theory and practice of conflict resolution, dialogue, and mediation in repairing social bonds and reducing harm for all parties involved in the conflict. Some skills development in mediation, mentoring, coaching, victim-offender mediation, restorative justice, and restorative practices will form the basis of roleplay and experiential education.  This will equip students to nurture change in interpersonal relationships and resolve conflict in a variety of social care settings. These include youth justice, youth work, probation, prison, intercultural, family, educational, home school liaison, residential care, community care, and workplace settings,

Students participating in this course will get an opportunity to research, plan, and roleplay some conflict resolution scenarios. They will also be involved in the evaluation of conflict resolution outcomes and in providing peer mentoring for each other, throughout the process. Irish legislation, standards, and protocols for service delivery in relation to conflict resolution in some of the different settings will be reviewed. International comparisons and cultural differences will also be studied in relation to building peace and restoring health and well-being in post-conflict nation states, justice systems, community reparation politics, and civil mediation.

This module maps to the CORU Standards of Proficiency below:

Domain 1: Professional Autonomy and Accountability

Domain 2: Communication, Collaborative Practice and Team working

Domain 4: Professional Development

Domain 5: Professional Knowledge and Skills

Learning Outcomes

On completion of this module the learner will/should be able to;


Critique the dynamics of interpersonal conflict resolution in the restoration of personal and community change, health and well‑being. (Domain 1.21, 2.11).


Give an appraisal of the principles and practices of conflict resolution in youth justice, probation, prison, intercultural, family, educational and home school liaison, residential care, community development, and workplaces. (Domain 1.3, 1.10, 1.11, 1.12, 2.5)


Plan, evaluate and critically reflect on role plays in victim‑offender mediation, restorative circles, coaching, motivational interviewing, peer mediation and restorative and family group conferencing. (Domain 1.1, 1.2, 1.14, 1.22, 1.23, 2.12, 2.16, 4.4)


Evaluate the management, organisational culture, public policy and advocacy dimensions of conflict resolution in social care practice. (Domain 1.11, 5.8)


Critically evaluate the research literature and new directions on conflict, dialogue, mediation and restorative practices

Teaching and Learning Strategies

The strategy is to provide theoretical and evidence-based knowledge on building an interpersonal relationship in social care environments, conflict resolution, dialogue, and mediation and to give students an opportunity to role play skills in some of the areas.

Module Assessment Strategies

The development of skills is a key feature of this course and will require that learners are part of small groups for this work. Role-playing and developing mediation and facilitation will be part of the process. Ongoing critical reflection on the development of skills will be required. Knowledge will be assessed by an essay and the demonstration and reflection on conflict resolution skills.

This modules assessment allows for assessment of CORU Standards of Proficiency as follows:

Practical Evaluation (Domain 1.1, 1.2, 1.11, 1.14, 1.22, 1.23, 2.12, 2.16, 4.4, 5.8)

Essay (Domain 1.3, 1.10, 1.11, 1.12, 1.21, 2.5, 2.11, 5.8)

Repeat Assessments

Repeat attend at module may be required if students have not completed adequate skills development to complete the course. If practical work is completed satisfactorily it may be only necessary to complete a repeat essay.

Indicative Syllabus

Interpersonal conflict resolution in the restoration of social bonds, health, and wellbeing

the impact of conflict, violence, and war, drug misuse, gender-based violence, discrimination and prejudice and crime on victims, offenders and extended families, peers, and community.
theories of conflict resolution, dialogue, and mediation.
history and theory of mediation and restorative practices in New Zealand, Australia and the United States of America, Ireland, and Europe.
sociology of emotion.

Principles and practices of conflict resolution

conflict resolution in relation to youth justice, probation, prison, intercultural, family, educational and home school liaison, residential care, community development, and workplace settings.
principles and values of the restorative justice paradigm based on rights, equality, diversity, interdependence, obligations, well-being, safety, justice, control, proportionality and inclusion for those who harm and those who are harmed in conflict or criminal situations.

Planning and evaluation of role play

victim-offender mediation, mediation, restorative circles, coaching, motivational interviewing, affective statements and questions, peer mediation, restorative conferencing.
role play appropriate use of language in building self-esteem and empathy and the avoidance of stigmatisation or negative effect for all parties.
public policy and advocacy dimensions of conflict resolution, dialogue, and mediation.
reconciliation of restorative practices in post-conflict societies.

Research and new directions in conflict resolution

research on mediation, restorative justice and reparation models of conflict resolution
European Union directives and victims’ rights.
reconciliation and mental health strategies after large scale violence in Northern Ireland, the Balkans, South Africa, Rwanda, Afghanistan, Syria, and other post-conflict zones.
international reparative models post-conflict and cultural exclusion policies.


Coursework & Assessment Breakdown

End of Semester / Year Formal Exam
100 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Continuous assessment Practical Practical Evaluation 60 % Week 8 3,4
2 Continuous assessment Continuous Assessment Essay 40 % Week 16 1,2,5

Full Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Lecture Theatre Lecture 2 Weekly 2.00
Practical Classroom Flexible Seating Roleplays 1 Weekly 1.00
Total Full Time Average Weekly Learner Contact Time 3.00 Hours

Module Resources

Non ISBN Literary Resources

Aertsen, I. Daems, T. & Robert, L, Ed, (2006) Institutionalising Restorative Justice, Willan Publishing.

Aertsen, I. Arsovska, J. Holger. C. R. Valinas, M. & Vanspauwen, K. Ed, (2008) Restoring Justice after Large‑scale Violent Conflicts ‑ Kosovo, DR Congo and the Israel-Palestinian case, Willan Publishing.

Biffi, E. & Chapman, T. (2016) Restorative Justice: Responses to Conflicts in Intercultural Settings. Practice Guidelines. Leuven, Belgium. European Forum for Restorative Justice.

Byrne, S. Sandole, D. Sandole‑Staroste, I. Senehi, J. (2008) Handbook of Conflict Analysis and Resolution. Taylor & Francis.

Casper, M. J & Werthermer, E. (Ed) (2016) Critical Trauma Studies - Understanding Violence, Conflict and Memory in Everyday Life. Combined Academic Publishers.

Costello, B., Wachtel, J. & Wachtel, T. (2009)The Restorative Practices Handbook for Teachers, Disciplinarians and Administrators. IIRP.

Christie, N. (1977) Conflicts as Property, British Journal of Criminology, 17:1 1‑15. Davies, P., Francis, P. & Greer, C. (2007).

Christie, N. (2010) Victim Movements at a Crossroads. Punishment and Society 12:115. Sage Publications.

Daly, K. (2015) What is Restorative Justice? Fresh Answers to a Vexed Question. Victims and Offenders, pp 1156-4991. Routledge Taylor and Francis Group

Davis, C. R. Lurigio, A. J. & Herman, S. (Eds) (2013) (4th edition) Victims of Crime. Sage.

Department of Education and Skills, (2013) Action Plan on Bullying - Report of the Anti-bullying Working Group to the Minister of Education and Skills. Government Publications.

Eriksson, A. (2009) Justice in Transition Community Restorative Justice in Northern Ireland, Willan Publishing.

Gavrielides, T. (2014) The Psychology of Restorative Justice: Managing the Power Within. Furham: Ashagate Publishing.

Gavrielides, T. & Artinopoulou, V. (2013) Reconstructing Restorative Justice Philosophy. Ashgate.

Hamber, B. (2009) Transforming Societies after Political Violence Truth, Reconciliation and Mental Health, Springer.

Hoyle, C. & Rosenblatt, F. F. (2015) Looking Back to the Future: Threats to the Success of Restorative Justice in the United Kingdom. Victims and Offenders, 1556-4886 Routledge Taylor and Francis Group.

Keenan, M. (2014) Sexual Trauma and Abuse: Restorative and Transformative Possibilities? - A Collaborative Study on the Potential of Restorative Justice in Sexual Crime in Ireland, School of Applied Social Science, UCD.

Kilkelly, U. (2006) Youth Justice in Ireland Tough Lives, Rough justice, Irish Academic Press.

Liebmann, M. (2007) Restorative Justice how it Works, Jessica Kingsley Publishers.

Nathanson, D. L. (1994) Shame and Pride Affect, Sex and the birth of the Self, W W Norton. Scheff, T. J. (1994) Microsociology discourse, emotion and social structure, University Chicago Press.

O'Dwyer, K. (2014) Towards Excellence in Restorative Practice: A Quality Assurance Framework for Organisation and Practitioners. Restorative Practices Strategic Forum.

Shapland, J. (2008) Justice, Community and Civil Society a Contested Terrain, Willan Press.

The Probation Service (2013) Restorative Justice Strategy: Repairing the Harm - a Victim Sensitive Response to Offending. Government Publications.

Vanfraechem, I., Aertsen, I. & Willemsens, J. eds, (2010) RestorativeJjustice Realities Empirical Research in a European context, Eleven International Publishing.

Wachtel, T., O'Connell, T. & Watchel, B. (2010) Restorative Justice Conferencing Real Justice and the Conferencing Handbook, IIRP.

URL Resources

Various weblinks advised to students on a yearly basis to keep current, for example,

International Institute of Restorative Practices, European Forum on Restorative Justice,, Restorative Justice Strategic Forum, and the Mediators' Institute of Ireland

Also links to government department sites and organisations in Ireland, UK, and others.