COMM06064 2016 Communicative Practice in Professional Care
Full Title
Communicative Practice in Professional Care
Transcript Title
Communicative Practice
Code
COMM06064
Attendance
90 %
Subject Area
COMM - Communication
Department
SOCS - Social Sciences
Level
06 - NFQ Level 6
Credit
05 - 05 Credits
Duration
Semester
Fee
€
Start Term
2016 - Full Academic Year 2016-17
End Term
9999 - The End of Time
Author(s)
Rose Banaghan-Sesta
Programme Membership
SG_WSOCI_H08 201600 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCI_H08 201700 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCI_H08 201900 Bachelor of Arts (Honours) in Social Sciences in Social Care Practice
Description
The aim of this module is to enable students to critically think about the communicative choices and practices that are crucial for effective social care practice. The module provides students with the opportunity to expand their current communicative awareness in order to enhance their future professional relationships. Key components of intrapersonal communication, interpersonal communication, and relational care will be explored.
This module maps to the CORU Standards of Proficiency below:
Domain 1: Professional Autonomy and Accountability
Domain 2: Communication, Collaborative Practice, and Team working
Domain 3: Safety & Quality
Domain 4: Professional Development
Domain 5: Professional Knowledge and Skills
Learning Outcomes
On completion of this module the learner will/should be able to;
1.
Describe the significance of intrapersonal communication (Domain 1.8, 1.22, 1.23)
2.
Reflect on personal and social digital behaviours (Domain 2.2, 4.4)
3.
Outline key perceptual processes (Domain 1.8, 1.22, 1.23)
4.
Explore the importance of core interpersonal behaviours (Domain 1.23, 2.2, 2.11)
5.
Examine aspects of relational care necessary for effective social care practice (Domain 1.22, 1.23)
6.
Reflect on key learning experiences demonstrating a more detailed understanding of reflective models (Domain 3.5, 4.3, 4.4, 5.19)
Teaching and Learning Strategies
|
learning outcome |
learning methodology |
assessment method |
|
1. describe the significance of intrapersonal communication
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
2. evaluate digital behaviours
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
3.outline key perceptual processes
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
4. explore the importance of core interpersonal competencies
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
5. examine aspects of relational care
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
6. discuss the relationship of communicative practice to effective social care
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
Module Assessment Strategies
|
learning outcome |
learning methodology |
assessment method |
|
2. evaluate digital behaviours
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
3.outline key perceptual processes
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
4. explore the importance of core interpersonal competencies
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
5. examine aspects of relational care
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
|
6. discuss the relationship of communicative practice to effective social care
|
class discussion, reading, small group activity, role play |
written and oral assignments – based on identifying key communicative behaviours for care - personal reflection and critical evaluation |
This modules assessment allows for assessment of CORU Standards of Proficiency as follows:
Investigative Journal (Domain 1.8, 4.3, 4.4)
Literature Review (Domain 1.8, 1.23, 2.11, 4.4, 5.19)
Role Play Analysis (Domain 1.8, 1.22, 2.2, 2.11, 2.15)
Assignment (PDP) (Domain 3.5, 4.3, 4.4, 5.19)
Repeat Assessments
Students will complete the necessary assessment to obtain the requisite learning outcome.
Students have to complete all assessments.
Indicative Syllabus
Intrapersonal Communication
The significance of self‑awareness for professional practice
The worker as 'the tool' self‑esteem; values, attitudes and beliefs
Critical awareness and cognitive distortions
How people affect us transference, triggers, blind spots
Establishing relationships trust and liking
Johari Window and self‑disclosure
Digital Behaviours
Face‑to‑face communication strengths and limitations
Digital communication strengths and limitations
Critiques of digital behaviour
Connectivity as disconnection
Boredom, solitude and creativity
Nonverbal nuance and empathetic engagement
Perceptual processes
Stereotyping
Self‑fulling prophecy
Inattentional blindness and inattentional deafness
Primacy, recency, halo and horns effects
Confirmation and self‑serving bias and cognitive dissonance
Perceptual acuity
Strategies for perceptual accuracy
Core Interpersonal Behaviours
Communicative competence for professional practice
Assertiveness and advocacy
Emotional attentiveness and connection
Nonverbal awareness and nuanced communication
Verbal responses and attitudinal effects
Listening behaviours and empowerment
Negotiating conflicting perceptions
Aspects of Relational Care
Qualities of care
Ethics and care
Stages of relationship development
Communicative responsibility
Equality & empowerment
Coursework & Assessment Breakdown
End of Semester / Year Formal Exam
100 %
Coursework Assessment
| Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
|---|---|---|---|---|---|---|
| 1 | Investigative Journal | Continuous Assessment | Individual Project | 20 % | Week 9 | 1,2,3 |
| 2 | Literature Review | Continuous Assessment | Assignment | 40 % | Week 10 | 4 |
| 3 | Role Play Analysis | Continuous Assessment | Group Project | 30 % | Week 12 | 5 |
| 4 | Written Reflection and Reflective Presentation | Continuous Assessment | Assignment | 10 % | Week 13 | 6 |
Full Time Mode Workload
| Type | Location | Description | Hours | Frequency | Avg Workload |
|---|---|---|---|---|---|
| Workshop | Flat Classroom | Whole group, small group and paired discussions and activities | 2 | Weekly | 2.00 |
| Lecture | Tiered Classroom | Whole group listening and participation | 1 | Weekly | 1.00 |
Total Full Time Average Weekly Learner Contact Time 3.00 Hours
Module Resources
Non ISBN Literary Resources
Previous Texts [currently available in the library]
Adler, R.B., Rosenfeld, L.B. and Proctor II, R.F. (2004) Interplay: the process of interpersonal
communication. 9th ed. New York: Oxford University Press.
Moss, B. (2008) Communication skills for health and social care. London: Sage.
Beebe, S.A., Beebe, S.J. :-:-amp:::: Redmond, M.V. (2005) Interpersonal communication: relating to
others. 4th ed. Boston: Pearson.
Bolton, R. (1986) People skills: how to assert yourself, listen to others, and resolve conflict. New York: Simon and Schuster.
Burton, G. and Dimbleby, R. (2006) Between ourselves. An introduction to interpersonal communication. 3rd ed. London: Hodder Arnold.
DeVito, J.A. (2000) Human communication. The basic course.8th ed. New York: Longman.
DeVito, J.A. (2003) Human communication. The basic course. 9th ed. New York: Longman.
Ellis, R. and McClintock, A. (1994) If you take my meaning. Theory into practice in human communication., 2nd ed. London: Arnold.
Goleman, D. 91996) Emotional intelligence. Why it can matter more than IQ. London: Bloomsbury.
Guerro, L., DeVito, J.A. and Hecht, M.L. (eds.) (1999) The nonverbal communication reader: classic and contemporary readings. (2nd ed.) Illinois: Waveland Press, Long Grove.
Hargie, O. (ed.) (2006) The handbook of communication skills. 3rd ed. London: Routledge.
Kotzman, A. and Kotzman, M. (2007) Listen to me listen to you. A practical guide to self-awareness, communication skills and conflict management. Melbourne: Penguin.
Lishman, J. (1994) Communication in social work. Basingstoke: Macmillan.
McKay, M. and Fanning, P. (2000) Self-esteem: a proven program of cognitive techniques for assessing, improving :-:-amp:::: maintaining your self-esteem. Oakland, CA. New Harbinger.
Myers, G.E. and Myers, M.T. (1992) The dynamics of human communication. A laboratory approach. 6th ed. New York: McGraw-Hill.
Napier, R. and Gershenfeld, M. (2004) Groups: theory and experience. 7th ed. Boston: Houghton Mifflin.
Purdy, M. and Borisoff, D. (eds) (1997) Listening in everyday life: a personal and professional approach. 2nd ed. New York: University Press of America.
Redmond, M. V. (2000) Communication: theories and applications. Boston: Houghton Mifflin.
Robb, M., Barrett, S., Komaromy, C. and Rogers, A. (eds) (2004) Communication, relationships and care. A reader. London: Routledge.
Share. P., Lalor. K. (eds) (2013) Applied Social Care. An introduction for students in Ireland. 3rd ed. Dublin: Gill and Macmillan.
Wilmot, W. (2001) Interpersonal conflict. 6th ed. Boston: McGraw-Hill.
Wolvin, A.D. and Coakley, C.G. (1996) Listening. 5th ed. Madison: Brown and Benchmark.
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Updated Texts
DeVito, J. (2012) The interpersonal communication book. 13th ed. Pearson.
DeVito, J. (2010) Interpersonal messages: communication and relationships. 2nd ed.Pearson.
DeVito, J. (2010) Essentials of human communication. 7th ed. Allyn :-:-amp:::: Bacon.
DeVito, J. (2011) Human communication: the basic course. 12th ed. Pearson.
DeVito, J. (2009) The interviewing guidebook. 2nd ed. Pearson.
DeVito, J. (2011) The essential elements of public speaking.
Hargie, O. (2010) Skilled interpersonal communication: research, theory and practice. 5th ed. Routledge.
Lustig, M. :-:-amp:::: Koester, J. (2012) Intercultural competence. Pearson.
Mottel, T.P., Vogl-Bauer, S. :-:-amp:::: Hauser, M.L. (2011) Your interpersonal communication: nature/nurture intersections. Allyn :-:-amp:::: Bacon.
Smith, S.W. :-:-amp:::: Wilson, S.R. (eds) (2009) New directions in interpersonal communication research. Sage.
Spitzberg, B.H. :-:-amp:::: Cupach, W.R. (eds) (2007) The dark side of interpersonal communication. Routledge.
Wood, J. (2009) Interpersonal communication: everyday encounters. Wadsworth.
Antony, M.H. (2004) Ten simple solutions to shyness: how to overcome shyness, social anxiety and fear of public speaking. New Harbinger.
Ford-Brown, L.A. (2011) DK guide to public speaking. Allyn :-:-amp:::: Bacon.
Jaffe, C. (2012) Public speaking: concepts and skills for a diverse society. Wadsworth.
Leeds, D. (2003) Powerspeak. Career Press.
Lloyd-Hughes, S. (2012) How to be brilliant at public speaking. Prentice-Hall.
Zeoli, R. (2008) The 7 principles of public speaking. Skyhorse Publishing.
Burgoon, J.K. :-:-amp:::: Guerrero, L.K. (2009) Nonverbal communication. Pearson.
Calero, H. (2005) the power of nonverbal communication. Silver Lake Publishing. 1563437880 :-:-#8364::::18.91
Frank, M.G. Hwang, H.S. :-:-amp:::: Matsumoto, D.R. (eds) (2012) nonverbal communication: science and applications. Sage.
Guerrero, L.K. :-:-amp:::: Floyd, K.W. (2005) Nonverbal communication in close relationships. Lawrence Elbaum.
Hagen, S. (2008) The everything body language book. Adams Media Corporation.
Knapp, M.L. :-:-amp:::: Hall, J.A. (2009) Nonverbal communication in human interaction. Wadsworth.
Madonik, B. (2001) I hear what you say, but what are you telling me? Jossey-Bass.
Mehrabian, A. (2007) Nonverbal communication. Aldine Transaction.
Moore, N., Hickson, M. :-:-amp:::: Stacks, D.W. (2009) Nonverbal communication: studies and applications. Oxford UP.
Nelson, A. :-:-amp:::: Golant, S.K. (2004) You don't say: navigating nonverbal communication between the sexes. Prentice-Hall. 0735203474 :-:-#8364::::11.53
Pease, A. :-:-amp:::: Pease, B. (2005) The definitive book of body language. Orion.
Rapoport, A. (1990) The meaning of the built environment: a nonverbal communication approach. University of Arizona Press.
Riggio, R.E. :-:-amp:::: Feldman, R.S. (eds) (2005) applications of nonverbal communication. Lawrence Elbaum Associates.
Sonneborn, L. (2011) Nonverbal communication: the art of body language. Rosen Classroom.
Brazier, C. (2009) Listening to the other: a practical approach to listening skills. O Books.
Brownell, J. (2012) Listening: attitudes, principles and skills. Pearson.
Burman, L. (2008) Are you listening: fostering conversations that help young children learn. Realeaf Press.
Craven, M. et al (2010) Q skills for success: listening and speaking.
Craven, M. (2004) Listening extra: a resource book of multi-level skills activities. Cambridge UP.
Downs, L.J. (2009) Negotiation skills training. ASTD Press.
Downs, L.J. (2008) Listening skills training. ASTD Press.
Ellin, J. (1994) Listening helpfully. Souvenir Press.
Kline, N. (1998) Time to think. Cassell Illustrated.
Luxmoore, N. (2000) Listening to young people. Jessica Kingsley.
Parkinson, F. (1996) Listening and helping in the workplace. Souvenir Press.
Heather Bowe, Kylie Martin :-:-amp:::: Howard Manns (2014) Communication Across Cultures: Mutual Understanding in a Global World. Cambridge: Cambridge University Press.
Mary Besemeres :-:-amp:::: Anna Wierzbicka (2008) Translating Lives: Living with Two Languages and Cultures. St Lucia: Queensland University Press.
Susan Cain (2013) Quiet: The Power of Introverts in a World That Can't Stop Talking. New York: Random House.
Leil Lowndes (1999) How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships. London: Thorsons.
Douglas Stone, Bruce Patton :-:-amp:::: Sheila Heen (2010) Difficult Conversations: How to Discuss What Matters Most. New York: Penguin.
Douglas Stone :-:-amp:::: Sheila Heen (2014) Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, And, Frankly, You're Not in the Mood). New York: Viking.
Roger Fisher :-:-amp:::: William Ury (2012) Getting To Yes: Negotiating An Agreement Without Giving In. London: Random House.
Charles Duhigg (2013)The Power of Habit: Why We Do What We Do, and How to Change. London: Random House.
Robert B. Cialdini (2007) Influence: The Psychology of Persuasion. New York: Harper Business.
Turkle, S. (2015) Reclaiming Conversation: the power of talk in a digital age. New York: Penguin.
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